Privacy Policy for VertexHub.online

Welcome to VertexHub.online (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including the use of cookies and similar technologies.

Before you use or submit any information through or in connection with our Services, please carefully review this Privacy Policy. By using any part of our Services, you acknowledge that your information will be collected, used, and disclosed as described herein. If you do not agree to this Privacy Policy, please refrain from using our Services.

1. Information We Collect

When you visit our website, we collect various types of information, including:

• Personal information such as your name, email address, and contact details,billing details, which you voluntarily provide.
• Usage data and technical information collected automatically through cookies and similar tracking technologies from your browser or device, and occasionally from third parties.

2. Information You Provide Directly to Us

We collect information you provide directly to us, such as when you:

• Create an online account.
• Make a purchase.
• Contact us or provide feedback.
• File a complaint.

This information may include, but is not limited to, your name, email address, billing address, phone number, mailing address, and internal client ID number.

3. Automatically Collected Information

Cookies and Other Tracking Technologies: We use cookies and tracking technologies to enhance your user experience and collect data about your interaction with our Services. These technologies include:

• Web server logs and cookies to recognize your computer, store preferences, understand visited web pages, and enhance user experience.
• Tracking pixels to provide usage information and measure the effectiveness of our communications and marketing campaigns.

4. Types of Cookies We Use

We utilize several types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

• Account Cookies
• These cookies will help us manage the signup and general administration of creating or opening an account opening. These cookies may be deleted when you log out but sometimes remain afterwards to remember your site preferences.
• Login Cookies
• We use login cookies to remember your Login details and prevent you from logging in every time you visit a new page on the site. These cookies are often cleared when you log out to secure your account information and privacy and prevent access to restricted features.
• Forms Cookies
• We use cookies to remember your details for future correspondence when you submit information through forms like contact us forms.

 

5. Cookies Consent and Control

By using our website, you consent to the use of cookies as described in this Privacy Policy. You can manage cookies through your browser settings and other tools. Note that blocking certain cookies may affect the functionality of our website.

6. Third-Party Cookies

We may use third-party cookies for analytics, content personalization, and targeted advertising, subject to the privacy policies of these third parties.

7. Your Choices

You have the option to control and delete cookies as desired. For detailed instructions, visit aboutcookies.org. Please note that disabling cookies may impact certain features of our website.

8. How We Use Your Information

We use the information collected to:

• Fulfill purposes for which you provided it.
• Improve and provide our Services.
• Process transactions and respond to inquiries.
• Conduct analytics and research to enhance our business.
• Comply with legal obligations and protect our rights and users.

9. When We Disclose Your Information

We may disclose your information in specific circumstances, including to service providers and for legal compliance and protection. We may also share information we have collected about you with the following parties:

• Sub-processors: sub-processors means any Data Processor engaged by Vertex Hub to assist in fulfilling its obligations with respect to providing the Services pursuant to the Terms of Service or this Privacy Policy. A complete list of Sub-processors is available at the bottom of this document.
• Authorities and other authorized bodies, and government agencies: in response to lawful requests and as required by law. This includes the provision of services to the user, in case of violations, crimes and suspicion. We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose your personal information at our sole discretion and as we believe necessary to respond to claims and legal process, or at the request of authorities conducting an investigation where we determine in our sole discretion the disclosure is necessary to:

1. Protect the property and rights of Vertex Hub Services,
2. Protect the safety of the public or any person
3. Prevent or stop activity we may consider to be, or pose a risk of being illegal, fraudulent, unethical, or legally actionable.

 

10. Legal Basis for Processing Personal Data

We process your information based on legitimate interests, legal compliance, and consent where applicable.

11. Online Analytics

We might use third-party web analytics services to evaluate usage trends and improve our Services. To opt out of Google Analytics, you may install the official Google Analytics Opt-out Browser Add-on.

12. Your Choices and Data Subject Rights

You have rights regarding your information, including access, rectification, objection, withdrawal of consent, and complaint filing.

13. GDPR and EU Data Subject Rights

Individuals in the EEA and other jurisdictions have rights regarding their information, including access and rectification.

14. Data Retention

If you choose to provide us with personal information, we encourage you to routinely update the data to ensure that we have accurate and up-to-date information about you.

We keep your personal information for as long as is required to fulfill the purpose for which it was collected, unless:

• You request that we delete certain information (exceptions apply).
• The client of whom you are an authorized representative is no longer our client.

 

How we store information:

• We store payment information to ensure the withdrawal of funds, to identify the recipient of funds (only card and wallet numbers).
• We do not store payment information for payments.

 

Your information may persist in copies made for backup and business continuity purposes for additional time only to the extent permitted by law.

Data is deleted upon the formal termination of your relationship with Vertex Hub, unless otherwise indicated by law.

 

15. General Audience Service

Vertex Hub Services are available and intended for users who have reached the age of majority in the jurisdiction in which they conduct business. We do not knowingly collect personal information from children under 13 (under COPPA) or under 16 (under GDPR). If we become aware that an individual who has yet to reach the age of majority has provided us with personal information, we will use reasonable efforts to delete such information from our files.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy or our use of cookies, please contact us at: info@vertexhub.online.

Name of the company: E-COMELITE EXPRESS LTD

Adress: 61 Bridge Street, Kington, England, HR5 3DJ